Panera Bread manager assaults customer over incorrect food order, sheriff’s office says

ORION TWP. — A fight broke out at Panera Bread, 4804 Baldwin Rd., around 9:10 a.m. Nov. 5 after a customer became upset with his order.
Now, the store manager is facing assault charges.
When deputies responded, they separated the parties and investigated, discovering that a 53-year-old Beverly Hills man went into the store to pick up a “to go” order.
When the customer realized his order was incorrect, he became irate.
The customer reportedly stepped behind the counter and helped himself to a knife to fix his order. A manager and the customer then got into a verbal argument.
The customer left the store and got into the passenger seat of a vehicle, but the manager refused to let the incident go and followed the customer out of the store and then allegedly began punching the victim in the face repeatedly through the window, causing visible injury.
Deputies identified a manager as a 36-year-old Pontiac resident.
Deputies interviewed witnesses, photographed the victim’s injuries and are requesting an Assault & Battery warrant from the Oakland County Prosecutor’s Office.

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